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drenkaby

Administrator

Thursday, 10 October, 2024 at 8:40 am UTC in reply to: Policies

Cancellation Policy

There are different cancellation policies, depending on the specific tour or activity you choose. Please be sure to verify which one is applicable to your chosen experience prior to confirming your booking. This information can be found on every experience we offer under the Cancellation Policy section. If you have an existing booking, you can verify the applicable cancellation policy by checking the Cancellation Policy section of your ticket. You can cancel your booking by following the instructions found here.

Free Cancellation

For a full refund, you must cancel at least 24 hours* before the experience’s start time. If you cancel less than 24 hours* before the experience’s start time, the amount you paid will not be refunded. Any changes made less than 24 hours* before the experience’s start time will not be accepted.

Non-refundable

These experiences are non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount paid will not be refunded.

Moderate

For a full refund, you must cancel at least 4 full days* before the experience’s start time. If you cancel less than 3 full days* before the experience’s start time, the amount you paid will not be refunded. Any changes made less than 3 full days* before the experience’s start time will not be accepted.

Strict

For a full refund, you must cancel at least 7 full days* before the experience’s start time. Any changes made less than 3 full days* before the experience’s start time will not be accepted. For a 50% refund, you must cancel 3-6 full days* before the experience’s start time. If you cancel less than 2 full days* before the experience’s start time, the amount you paid will not be refunded.

Custom

The specific terms and conditions for an experience with a custom cancellation policy can be found on the experience page within the Cancellation Policy section.

*Cut-off times are based on the experience’s local time.